Returns & Refunds

At SoFree & Company, we do not accept returns or exchanges unless an item arrives damaged, defective, or you receive the wrong item.

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of receiving your order at sofree@sofreeandco.com.

To help us resolve your request, please include:

• Your order number
• Photos of the damaged or incorrect item
• Photos of the original packaging

If your claim is approved, we will provide return instructions. Do not send items back without contacting us first, as unauthorized returns will not be accepted.

Authorized returns should be mailed to:

SoFree & Company
11250 Old St. Augustine Rd., Suite 15-113
Jacksonville, FL 32257
United States

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Food and beverages (including tea)
• Personalized or custom-made products
• Personal care products
• Sale items
• Gift cards

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at sofree@sofreeandco.com.

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